Refund policy

 

Return Policy

 

At Lux & Oak, each item is made to order and customized just for you — which means all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

We will only resend or remake an item if:

 

• The personalization is misspelled due to our error, or

• You receive the wrong item in your order.

 

In some cases, we may ask you to return the original item before a replacement is sent. This will be determined based on the product and situation.

Please double-check all custom information before placing your order. We are not responsible for errors made during checkout.

If there’s an issue with your order, please contact us at [your email] within 48 hours of delivery, and we’ll make it right if it was our mistake.